Testimonials
We get so many comments and encouraging emails/letters etc, that we couldn't help but share them with you! ATi is committed to being THE VERY BEST Fixed Operations Training & Solutions Company. Below are some of the great comments we've received - CLICK HERE to see our Workshop Testimonials!
"After 20 Years in the business - this workshop actually provided me with new and usable information."
Fixed Operations Director
New York, NY
"I just returned from the Service Profit and Performance Workshop class that was in Cambridge, MA. This had to be the best class I have ever attended in 32 years! The instructor Tyler Robbins was unbelievable, he kept everyone's interest both days. Just wanted to let you know how great he was."
Wally Olson
Service Manager
Boston, MA
"Great Teacher - upbeat and knowledgeable with great enthusiasm!"
Houston, TX
"This class was relative to TODAY'S Service business!"
Tampa, FL
"I've worked with Jim for a number of years and have had very positive outcomes as a result of his experience. He knows ALL aspects of the Fixed Operations department including warranty and has a keen understanding of driving performance. Its a pleasure working with him and seeing his true insight into the critical world of Fixed Operations."
Joe Gallagher
Regional Manager
Mercedes Benz USA
"It was excellent Training with 'Real-World' Principles."
St. Louis, MO
"Tyler Robbins is a great asset to this course. He has a great grasp of the materials and a presentation style that keeps everyone engaged."
Service Director
San Francisco, CA
"One of the most valuable courses I've EVER attended."
Atlanta, GA
"This seminar was 'real' - It took into our account our business."
Richmond, VA
"Tyler was the best instructor I have ever had (this coming from a person with 3 college degrees and 19 years in the car business)!! If all classes were done with the enthusiasm and excitement that Tyler gave off, our classes would be the best in the industry. Thank You again for providing us with such and outstanding instructor!"
Jim Lancello
Service Manager
Concours Motors
Milwaukee, WI
"I learned how to raise my ELR and how to grow my business."
Charlotte, NC
"Knowledgeable instructor - effective material! Everyone in the dealership should have to take this course."
Orlando, FL
"Tyler was awesome - Real insight into growing higher profits!"
Miami, FL
"Since you ALWAYS get to hear about the negative, and almost never get to hear about the good I thought Iíd take a second to tell you all 'Well done!' I just spent two days with Tyler Robbins in the Service Profit and Performance Workshop. I always enter the classroom expecting to find a way to learn at least one thing, but sometimes you have to mine pretty deep to find something worthwhile. It always seems like you always get a lot of superficial quick-fix stuff, and only one or two really good concepts that you can adapt to your business. Not this time. This was well worth the time and money. I came away with at least a dozen good ideas plus I got to spar with Tyler over a couple of concepts that should develop into systems that will generate increased traffic and sales. Nicely done!"
Greg McConiga
Service Manager
O'Daniel Mazda
Fort Wayne, IN
"I learned new and effective ways to retain customers and manage time."
Denver, CO
"Jim is an extremely experienced and seasoned individual that offers a wide variety of opportunities to expand your business and capitalize on revenue. He is a true professional and really "gets" the automotive business. I highly recommend his expertise."
Joe Gallagher
Regional Manager
Mercedes Benz USA
"Great learning experience and wonderful real-world applications."
Pittsburgh, PA
"I really enjoyed your training. One thing you said really got my attention, you stated that 'Techs sell repairs and advisors sell maintenance'. I told this to my advisor and he has improved dramatically with upselling customers at the write up. Thank you again for a terrific course and the little tip that has helped to improve my Service Department. Keep up the good work!
P.S. I would tell you that my Hours per RO have skyrocketed since your training, but you made it quite clear how you feel about that statistic!"
Tom Antoniadis
Service Manager
Towne Mazda
Orchard Park, NY
"Jim's experience in Fixed Operations with numerous OEMs allowed us to improve the profitability and operations at Infiniti of Englewood. Jim's openness to new business models for CSI, warranty, & marketing strategies was a true asset while we worked together. I would gladly recommend Jim's talents to any organization looking to improve their performance."
Andrew Ahearn
District Parts and Service Manager, Infiniti Division
Nissan North America
"The Walk-Around training was the best hands-on training I ever experienced."
Brunswick, NJ
"The lessons taught were placed in real-world context."
Hartford, CT
"The active, enthusiastic teachers showed day-to-day realities and how to deal with them."
Chicago, IL
"This course all around was very good information with real-world ways to do things, from the reservation, initial write up, Re-Delivery process and retention practices, I only wish the course was another day longer!"
Las Vegas, NV
"I really enjoyed your class and took away quite a few nuggets This was one class that I went to that I actually got nuggets that will work and not just pie in the sky. Most classes I spend hours in only to come out with maybe one idea that really isnít that good. This class was very refreshing and I really had a good time. I enjoyed the ending the best. Because you recognized that we are leaders, not just managers, it is a hard concept for some people to grasp. I want to thank you for influencing me, for that is what makes a leader different from a follower (influence). It is hard to find consultants in your line of work, at least in the automotive industry, that actually read leadership books and get it. I commend you on being one of the few who believe in furthering your leadership skills."
Dee Buelow
Fixed Operations Director
Earnhardt Ford
Chandler, AZ
"In all the classes I have been to yours was the first to really address real issues openly with some real solutions."
Don Anderson
Service Manager
Murray Chevrolet
Gresham, OR
"In a word - Aloha!
Thank you very much for everything you have done to help my operation achieve successes far beyond what we expected.
- Customer Pay RO count is up 14%
- Customer Pay Hours are up 31%
- Customer Pay Hours/RO are up 19%
- Customer Labor Sales are up 29%
- Customer Pay Parts are up 31%
- Customer Labor Gross is up 30%
Customer Satisfaction went from a dismal 76.8 ranked 452nd in the country, to a whopping 91.8 ranked 39th in the country, 1st in our District!!
All of these customer pay and customer satisfaction numbers, aren't just a month or two either, these numbers represent year over year increases and after the 1st quarter 2007, we're improving on these successes even more.
Excerpts from a letter sent by John Caines."
John Caines
Service Manager
Hamilton Imports
Hamilton Square, NJ
"I've known Jim Troiola for 15+ years. Both as a client and candidate through my recruiting practice... I've come to know Jim as the consummate professional. If you want to speak with one of the most knowledgeable and forthright automotive fixed operations professionals you need look no further than Jim Troiola's contact info."
Jack Young
President
Jack Young Personnel Service, Inc.
"The instructor was an excellent speaker/teacher."
Service & Parts Director
Cleveland, OH
"I just wanted to say that your class was one of the best I have attended in the 15 years I have been in this business. Most presenters talk at you, but you talked with us and that made it very engaging."
Chris Balderrama
Parts & Service Director
Sesi Lincoln Mercury Volvo
Ann Arbor, MI
"The information taught me how to generate more profits by making smaller but focused changes."
Los Angeles, CA
"ATi Service Walk-Around Training was the most Real-World Training I’d ever participated in, Tyler came to our dealership and worked with us to implement it successfully. Even with some reservations on the part of my Advisors – once we set, they couldn’t dispute that it works and that increases in Service sales were the result."
Craig Ell
Service Manager
Regina Honda
Regina, SK
"ATi is the most effective Service Advisor Training we’ve ever had. Many companies are out there training "Walk-Arounds", but ATi's goes beyond training, they actually worked with us right on our Drive to incorporate the Walk-Around into our existing operation and we are experiencing increases across the board – in Tire Sales, Fluid Sales, Accessories, our labor and parts are up and our customers are telling us that they love the new attention they are getting. Now more than ever, getting ATi to work with you on your drive is simply the recipe for success."
Glenn Fagen
Fixed Operations Director
Ferman Chevrolet of Brandon
Tampa, FL
"ATi and Tyler Robbins are the resource you need to be successful in Fixed Operations. From Service Consultant Walk-Arounds that really work to generate service sales at the time of write up to more customers more often – I couldn’t be happier with what he has done with us. ATi is the only Fixed Operations Training & Solutions Company that doesn’t force their processes on you, they actually worked with us to integrate their solutions within our operation. We’ve increased our Labour Sales, Accessory Sales and Frequency of Customer Visits with the processes that ATi helped us implement!
Working with Tyler Robbins of ATi was like working with an old friend – Even though we were working on Implementing Service Processes and Service Consultant performance, which we did successfully, he challenged me to take my own ideas and integrate them into the ATi Processes, and we did and we did so successfully. Whether you’re a new Manager or a seasoned one, Tyler will challenge you to be a better Manager and he’ll help you get there!
"
Kim McGennis
Service Manager
Acura of Langley
Surrey, BC
