ATi Service Management 360°
ATi Service Management 360° is one of our most popular and most heralded Workshops! We also perform this training In-Dealership, similar to our Mentor Solution, but more so for an experienced Manager.
A combination of most of our Training Solutions merged into one, we will teach your Service Manager and demonstrate how to teach (Train the Trainer):
- How to develop the 'Vision' for your operation
- "Branding" your Service Operations
- How to Develop your Service Process with and without Walk-Arounds
- Appointments/Write Up/Status Updating/Service Delivery/Follow Up
- How to "Manage" the Service "Sales" Operation
- Hiring & Developing "Top Performers"
- How to Motivate Staff for Greater Success
- Developing Pay Plans that Grow your Business
- Growing the Replacement/Next Generation of Managers
- Labor Matrix/Grids - Variable Labor Rates
- Pricing for Sales Success & Gross Profit Increases
- Identifying Additional Opportunities
- Hosting "Training" Meetings
- Service Selling Skills
- Marketing - IE. Service & Accessory Menus, POP Materials
- Financial Performance - Hrs/RO, ELR, Gross Profit, etc.
- Dispatching Effectiveness - Electronic or Manual
- Customer Satisfaction & Retention Initiatives
- Setting and Executing Goals & Objectives
- Fixed Operations "Web" presence
- Best Practices from all over North America
- Innovative Ideas from all over North America
- Vendor Agreements/Contracts/Relationships
- So much more...
The Service Management position is without question, the most demanding, most diverse, carries some of the highest expectations, and with Fixed Absorption rates more important than ever - REQUIRES ongoing development and training!
We work with some of the Largest Dealer Groups in North America, as well as the smallest single point dealerships, and our Process Implementation will be structured to work within your operation, with your people and when we leave - You will have a powerful, customer retention, satisfaction and sales generating Service Process in place!
DOESN'T YOUR SERVICE MANAGER DESERVE EVERY SKILL,
TOOL, EDUCATION & EXPOSURE POSSIBLE?
CLICK HERE to get ATi Service Management 360° Training NOW! »
