ATi Articles
ATi is known all over the World for its "Real-World" perspective and our Articles are printed, saved and shared amongst automotive manufacturers, dealerships, retailers, Service Directors, Service Managers, Service Advisors and all Fixed Operations Professionals.
Let us know your thoughts about these articles, whether you agree or disagree, or just comments in general - Tell us what you think!
The Red-Headed Step Child
I could be smooth and diplomatic, but that is just not my style. So, I’ve decided to challenge you to look for the answers you need for your Collision Center.
With that said, I will now poke you in the eye.
In most stores, the Ow...
Read Full Article »
Why are You Ignoring Your Customers?
Certainly there are 101 different topics I could have chosen to discuss where, when & how we ignore our customers; waiting customers forgotten in the waiting lounge, customers who are never updated until they call during the day, maintenance remin...
Read Full Article »
Parts Has Nothing In Stock We Actually Need
The battle cry, or should I say the typical “whine” of the Service Advisors, and if they continually echo that battle cry, eventually the Service Manager will join in on the “whine” and inevitably, there is a meeting.
Rarely, if ever does...
Read Full Article »
3 Choices for Parts
You, You or YOUR Competition
A General Manager once told a Parts Manager friend of mine that he wanted him to mark up parts on Internals 25%. Knowing the GM didn’t understand percentages, he marked up internal parts 30.08 %. On the DOC and Financial Statement, internal parts ...
Read Full Article »
Managing Special Order Parts in 2010
Special Order Parts, in some way, eventually become the rating system for all Parts Managers. When all is well and sales are growing, Service is busy, and your store is selling some new and used cars, Special Order Parts are given some lip service...
Read Full Article »
