ATi Articles
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Managing Special Order Parts in 2010
Special Order Parts, in some way, eventually become the rating system for all Parts Managers. When all is well and sales are growing, Service is busy, and your store is selling some new and used cars, Special Order Parts are given some lip service...
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Who Will End the Insanity?
“The definition of insanity is doing the same thing over and over again and expecting different results”. Albert Einstein
Here and now, I say it’s time we take back control of the Collision Repair Industry?
Who knows how to ru...
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A New Kind of Fireman
I was in a dealership Collision Center recently, and the Director said something that I’ve heard a thousand times before, “I’m just a Fireman, some days I feel like all I do is put out fires!”. Now, anyone who has sat in that chair for more than 3...
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Opportunity Management
The Future of Service Management
The role of a Service Management is almost as varied as the number of Service facilities in the industry, so I will simply state that the objective/function/role of every Service Manager is to grow the service business profitably. The word growth ...
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Hand-Cuffed Leaders
The Vision of Profitability Lies With Them
Walk onto a construction site and you can see everyone has their role, and they are all working towards a specific end goal. The electricians are running wire, the plumbers are soldering pipes, the sheet rock guys are plastering the seams, the win...
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